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Stanislav Martinicky
Cisco Employee
Cisco Employee

Recommended for customers on ACI releases 4.2(7r) and above or 5.2(3g) and above.

 

Are you tired of manually gathering ACI logs and tech-support data?

To this day, the process of gathering ACI logs and uploading them to your TAC case was cumbersome - you had to download them from APIC to your workstation and add them to the case manually. With our new TAC Assist feature, you can do that in a couple of clicks using dedicated app on your APIC. It will send all necessary data for selected devices to Cisco and our internal engine will automatically attach them to your TAC case.

Thanks to this app, you can reduce the time to resolve your issue and spend it on something that your business really needs!

 

You can ask Cisco Expert Stanislav Martinicky any Cisco ACI TAC Assist feature or Nexus Insights (NI) Cloud Connector application related question using the StanislavMartinicky_0-1649835720209.pngbutton on the bottom of this post. You can download below NI Cloud Connector poster in PDF version at the bottom of this post to access URL links.

If you want to stay up to date with our Software Compliance and key feature articles make sure to subscribe to the label 'Software Upgrades'!

 

StanislavMartinicky_0-1649773544242.png

 

Watch our video to see the actions needed in order to get benefits from TAC Assist feature in your ACI infrastructure.

 

Additionally, after you claim your APIC to Intersight, Cisco TAC team can proactively engage with you in case any of the following faults could have an impact on your environment.

https://www.cisco.com/c/en/us/support/docs/cloud-systems-management/application-policy-infrastructure-controller-apic/217576-about-proactive-aci-engagements.html

Follow this guide to learn how to collect Tech Support logs in the ACI environment.

https://www.cisco.com/c/en/us/support/docs/cloud-systems-management/application-policy-infrastructure-controller-apic/214520-guide-to-collect-tech-support-and-tac-re.html

We recommend to upgrade your ACI at least to 4.2(7r) or 5.2(3g) in order to overcome Log4j vulnerability in Nexus Insights (NI) Cloud Connector application. For more information, please refer to release notes, detailed Cisco report on this vulnerability and ACI upgrade guide:

 

Data Protection: all you need to know

  • By enabling this feature, you give Cisco access to product usage telemetry data from your network. Review the data points collected here.
  • We treat collected data as Cisco Confidential, transmitted through an encrypted channel, only accessible to authorized Cisco personnel, and stored in Cisco INFOSEC approved data centers. Learn how Cisco protects your data and privacy every day.

 

Additional help needed? Customer Success team has you covered.

Have a look at our Cisco learning network web-page, where you can register for Ask the Expert (ATX) webinars, review recorded ATX sessions or engage on your desired topic leveraging one-to-one Accelerator coaching sessions.

In case of any further help needed with enabling TAC Assist feature or upgrading your ACI solution, contact your Cisco representative and request to have a specialist from Customer Success team to engage with you. Our team can provide you further guidance on any ACI topics.

 

Comments
Amit Gumber
Beginner
Beginner

This could be going forward very useful in troubleshooting scenarios where we need quick support from TAC with better insights and visibility into logs and platform.

bezeddin
Beginner
Beginner

This will save a lot time when troubleshooting or opening TAC support, very useful

David Cardenas
Beginner
Beginner

It's a great feature 'cause reduces a lot of work, but I need some webinar to learn more about it.

Stanislav Martinicky
Cisco Employee
Cisco Employee

Hi @David Cardenas 

I suggest to reach out to your Cisco sales team or Cisco Customer Success representative in your region/country. Customer Success Specialist will be happy to show this feature to you in more details. You can also request a more detailed session on this feature via Cisco Learning Network: https://learningnetwork.cisco.com/s/atx-dc-cloud-compute

niroulabhaa
Beginner
Beginner

Very useful for in-house TAC. I haven't used ACI yet but I am starting to learn it.

lpersing
Beginner
Beginner

Great content, seeing more and more of this throughout the Community and I couldn't be more appreciative. These guides are super helpful.

Alf_S_L
Beginner
Beginner

Looks helpful, thanks for sharing.

vprobish
Beginner
Beginner

Very helpful, thanks for sharing.

Flemming Ortvald
Contributor
Contributor

I really hope that this will take hold.

 

juan.rosales
Beginner
Beginner

Thank you for shared!!!, great article

arturo lopez
Beginner
Beginner

No conocia mucho sobre ACI, pero esta información es muy util.

Gracias por compartir

ashwani14dec
Beginner
Beginner

thanks for sharing this information it is quite useful of us.

Atif Raees
Beginner
Beginner

Info is very usefull.

Thanks for sharing 

ashiesharyan
Beginner
Beginner

Hi,
I am not in a role of gathering ACI logs and tech-support data, but good to know  about this product/feature.
thanks

Thank you very much for sharing, the post is interesting.

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