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Stanislav Martinicky
Cisco Employee
Cisco Employee

Recommended for customers on ACI releases 4.2(7r) and above or 5.2(3g) and above.

 

Are you tired of manually gathering ACI logs and tech-support data?

To this day, the process of gathering ACI logs and uploading them to your TAC case was cumbersome - you had to download them from APIC to your workstation and add them to the case manually. With our new TAC Assist feature, you can do that in a couple of clicks using dedicated app on your APIC. It will send all necessary data for selected devices to Cisco and our internal engine will automatically attach them to your TAC case.

Thanks to this app, you can reduce the time to resolve your issue and spend it on something that your business really needs!

 

You can ask Cisco Expert Stanislav Martinicky any Cisco ACI TAC Assist feature or Nexus Insights (NI) Cloud Connector application related question using the StanislavMartinicky_0-1649835720209.pngbutton on the bottom of this post. You can download below NI Cloud Connector poster in PDF version at the bottom of this post to access URL links.

If you want to stay up to date with our Software Compliance and key feature articles make sure to subscribe to the label 'Software Upgrades'!

 

StanislavMartinicky_0-1649773544242.png

 

Watch our video to see the actions needed in order to get benefits from TAC Assist feature in your ACI infrastructure.

 

Additionally, after you claim your APIC to Intersight, Cisco TAC team can proactively engage with you in case any of the following faults could have an impact on your environment.

https://www.cisco.com/c/en/us/support/docs/cloud-systems-management/application-policy-infrastructure-controller-apic/217576-about-proactive-aci-engagements.html

Follow this guide to learn how to collect Tech Support logs in the ACI environment.

https://www.cisco.com/c/en/us/support/docs/cloud-systems-management/application-policy-infrastructure-controller-apic/214520-guide-to-collect-tech-support-and-tac-re.html

We recommend to upgrade your ACI at least to 4.2(7r) or 5.2(3g) in order to overcome Log4j vulnerability in Nexus Insights (NI) Cloud Connector application. For more information, please refer to release notes, detailed Cisco report on this vulnerability and ACI upgrade guide:

 

Data Protection: all you need to know

  • By enabling this feature, you give Cisco access to product usage telemetry data from your network. Review the data points collected here.
  • We treat collected data as Cisco Confidential, transmitted through an encrypted channel, only accessible to authorized Cisco personnel, and stored in Cisco INFOSEC approved data centers. Learn how Cisco protects your data and privacy every day.

 

Additional help needed? Customer Success team has you covered.

Have a look at our Cisco learning network web-page, where you can register for Ask the Expert (ATX) webinars, review recorded ATX sessions or engage on your desired topic leveraging one-to-one Accelerator coaching sessions.

In case of any further help needed with enabling TAC Assist feature or upgrading your ACI solution, contact your Cisco representative and request to have a specialist from Customer Success team to engage with you. Our team can provide you further guidance on any ACI topics.

 

Comments
MJU-NETDESIGN
Beginner
Beginner

Thanks for sharing.

bbubbers
Beginner
Beginner

I already love this feature in Intersight for UCS and HyperFlex systems. Good to know, you are now able in ACI too

Anil Patil
Collaborator
Collaborator

Thanks for sharing.

AdeolaOgunkola
Beginner
Beginner

Great Insights. Thanks for sharing!

Stanislav Martinicky
Cisco Employee
Cisco Employee

Hi @JOSE ANTONIO ALVAREZ CUBERO 

 

I would answer your question from multiple angles:

1. Cisco TAC is using AI for managing the cases.

2. In regards to ACI, there is proactive motion in TAC. We are checking for particular critical faults and field notices which could impact our customers. I mentioned this in my post as well. Here is the link for more details. This is not the final list of checks, it is and will be expanding. https://www.cisco.com/c/en/us/support/docs/cloud-systems-management/application-policy-infrastructure-controller-apic/217576-about-proactive-aci-engagements.html

3. Furthermore, we have a product called Nexus Insights which provides features such as assurance and advisories (just to name few). Assurance is using mathematical models which are based on our Cisco knowledge & experience (deployments, TAC cases, best practices etc.) to predict impact of configuration implementation and change. Advisories provide information for things that could impact your environment such as PISRTs, field notices and similar by flagging this in proactive manner. https://www.cisco.com/c/en/us/products/collateral/data-center-analytics/nexus-insights/datasheet-c78-742685.html

4. And finally, CX Cloud, our one-stop portal which provides the most valuable information to our customers based on their Cisco technology - from asset management, insights & analytics to access to learning. https://www.cisco.com/c/en/us/services/collateral/se/at-a-glance-c45-744266.html

Check out this blog how Cisco IT is using it to manage 100K+ assets across our footprint: https://blogs.cisco.com/news/cisco-it-accelerates-its-transformation-with-cx-cloud

 

If you would like to learn about any of these products and offerings, just let me know.

Hope this helps.

 

Stan

Useful feature to reduce workload.

Very useful!

I find the information excellent and very useful.
inderdeepsingh1
Beginner
Beginner

Thanks for sharing. 

lauvtoronto
Beginner
Beginner

Great information, good flow to the posting.  Nice to see links for more information.

carlos.ruizr
Beginner
Beginner

Gracias por compartir, la información es muy útil.

tilak2710
Beginner
Beginner

A great new page to share the resource TAC assist ..

davidpeck
Enthusiast
Enthusiast

Glad to see things like this are making it easier for people to get support on technologies that they are using. Great enhancement. I'd love to start my ACI journey, maybe next year will being that opportunity.

 

patrick.duro
Beginner
Beginner

This is a powerful capability and innovation using ACI! Thanks Cisco! kudos!

AnwarNugraha
Beginner
Beginner

I want lear about ACI and I can start from here. Thank you for the sharing

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