Finding product documention on cisco.com can be an excercise in futility challenging to the uninitiated. This post lists some of the most important guides with brief summaries and links. These docs contain a wealth of information and provide many answers to frequently asked questions.
Cisco Service Portal Installation Guide contains instructions related to the installation, upgrade and configuration tasks for the Cisco Service Portal (Service Portal) product and its prerequisite software.
Audience: This guide is intended for system administrators and systems integrators responsible for installing and configuring Cisco Service Portal products.
Cisco Service Portal Configuration Guide explains how to use the Organization Designer and Administration modules of Cisco Service Portal (Service Portal), and how to perform basic system administration of the Portal. Organization Designer enables you to create the various departments and service teams that comprise your service request and delivery model. It is also the mechanism by which you define the roles your end-users play, and what capabilities and permissions users will receive through those roles. The Administration module controls all site-wide settings for application behavior, including emails sent during service delivery, user interface appearance, and overall business rules for when and how to apply approvals of service requests. It also lets you define the integration with your corporate directories, and provides access to helpful utilities for troubleshooting and system maintenance. System administrators of Service Portal will also find this guide a valuable resource for system configuration, housekeeping, and maintenance information.
Audience: This guide is intended for system administrators, service designers, and users who are responsible for configuring the end-user administration and overall application architecture for Service Portal.
Cisco Service Portal Integration Guide explains all of the features you can use to integrate the Cisco Service Portal (Service Portal) application to other applications and systems for a complete solution at your site. Service Portal is built to integrate with your corporate directory so that it can consume data from that directory to determine each end-user’s department membership, role, and place in the corporate reporting structure. The data in that directory may need to be augmented and transformed at the same time as it is loaded into the Portal database, however, to fulfill the specific requirements of your service catalog. This guide explains how you do just that. Service Portal also provides a number of APIs for solving complex service delivery use-cases, including automation, and the submission of service requests and instantiation of service items through a mechanism other than the Portal user interface. Those APIs are fully documented here.
Audience: This guide is aimed at the individual or team responsible for implementing the Service Portal application and integrating it with all other corporate systems, including the corporate directory or directories.
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