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Cisco ACE module not coming up after system reboot

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Introduction

 

This document describes a scenario where Cisco ACE module installed in Cisco 6500 switch does not come up after restarting the switch. The module sits inside the switch and provides intelligent load-balancing and content-switching technologies integrated with acceleration and security capabilities. A virtualized architecture and role-based administration helps provision and deliver multiple applications from a single module to increase datacenter scalability.

 

Components Used

 

The information in this document was created from the devices in a specific lab environment. If your network is live, make sure that you understand the potential impact of any command.

 

Problem

 

After the switch was reloaded other services came back up but the ACE module is not working. For more problem description see the error logs and console output.

 

Error Logs on 6500 switch

 

Following logs are generated on the switch:

Mar 23 08:54:25: %DIAG-SP-6-RUN_COMPLETE: Module 4: Running Complete Diagnostics...
Mar 23 08:54:28: %SVCLC-5-SVCLCVTPMODE: VTP mode is set to non-transparent
Mar 23 08:54:28: %SNMP-5-MODULETRAP: Module 4 [Up] Trap
Mar 23 08:54:27: %DIAG-SP-6-DIAG_OK: Module 4: Passed Online Diagnostics
Mar 23 08:54:28: %OIR-SP-6-INSCARD: Card inserted in slot 4, interfaces are now online
Mar 23 08:54:43: %SVCLC-5-SVCLCNTP: Could not update clock on the module 4, rc is -1
Mar 23 08:55:18: %SVCLC-5-FWTRUNK: Firewalled VLANs configured on trunks
Mar 23 08:57:30: %SVCLC-5-SVCLCNTP: Could not update clock on the module 4, rc is -1
Mar 23 09:07:23: %SNMP-5-MODULETRAP: Module 4 [Down] Trap
Mar 23 09:07:23: SP: The PC in slot 4 is shutting down. Please wait ...
Mar 23 09:29:19: SP: PC shutdown completed for module 4
Mar 23 09:29:29: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set off (Fabric channel errors)
Mar 23 09:37:11: %DIAG-SP-6-RUN_COMPLETE: Module 4: Running Complete Diagnostics...
Mar 23 09:37:13: %SVCLC-5-SVCLCVTPMODE: VTP mode is set to non-transparent
Mar 23 09:37:13: %SNMP-5-MODULETRAP: Module 4 [Up] Trap
Mar 23 09:37:12: %DIAG-SP-6-DIAG_OK: Module 4: Passed Online Diagnostics
Mar 23 09:37:13: %OIR-SP-6-INSCARD: Card inserted in slot 4, interfaces are now online
Mar 23 09:37:28: %SVCLC-5-SVCLCNTP: Could not update clock on the module 4, rc is -1
Mar 23 09:38:03: %SVCLC-5-FWTRUNK: Firewalled VLANs configured on trunks
Mar 23 09:38:15: %SVCLC-5-SVCLCNTP: Could not update clock on the module 4, rc is -1

 

Output on System Console

 

ACE platform with 1048576 Kbytes of main memory

Loading disk0:c6ace-t1k9-mz.A2_3_4.bin.  Please wait ....
Uncompressing Linux...
Starting the kernel...
INIT: version 2.78 booting
Mounting Second Ramdisk ....
Second Ramdisk successfully mounted
Configuring network interfaces.
CF dump: Register callback functions
dosfsck 2.11, 12 Mar 2005, FAT32, LFN
/dev/cf: 11 files, 26575/63414 clusters
FAT FS is ok
Compact Flash size 1014624(in 1k blocks) ...
Core file size 204800
Available free size in cf is 589424 (in 1k blocks) ...
set_coredump 2.11, 12 Mar 2005, FAT32, LFN
first_cluster = 0x5102 num_cluster = 0x40 (64)

---- snip -----

..... 0x4eef60 (5173088) bytes downloaded

..... 0x4eef60 (5173088) bytes downloaded

Loading Nitrox driver.
PCI device 177d:0002
Writing register at address 3838 with e00
size = 8108
Ctx memory range(0x0000000-0x10000000)
Cleared 262144 1024-byte blocks in 5 requests.
N2SetupMicrocode: failed; error code 3
Writing register at address 3898 with 1
N2LoadMicrocode: failed; error code 3

N2LoadMicrocode: failed; error code 3

 

Resolution

 

Such issues are mostly hardware related. Try reseating the module and see if that helps. If it doesn't work it may need to be replaced. If the module has been produced between 2005 - 2010 then Cisco has published a field notice about that. Hardware on referred list has memory component problem. Check the following link for more details.

http://www.cisco.com/c/en/us/support/docs/field-notices/637/fn63782.html

 

Related Information

 

Configure URL Load balancing on Cisco ACE
Virtual Context Resource Allocation Best Practices for Cisco ACE
Health Monitoring Best Practices for Cisco ACE

do i have a dead ACE module

 

 

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