Cisco 4500 series chassis supervisor installation

[okoroji80]

HiHi community members,

I got a cisco was-x45-sup6-e for ws-C4507R-E chassis.

On installing the card on the chassis and powering on there was no communication on the console connection.

However when i install a second card on the same chassis i was able to console into the second supervisor engine.

When i  'run sh module '

I can only see the second card but can't see the first.

Also when i  run 'sh redundancy'

The first one shows as disabled while the second is active.

How can i sort this out?

[balaji.bandi]

Try in different slot and see it if that boot and you can see any boot up logs, if no logs, may be indicate that sup engine is bad or faultly, raise an a tac case to investigate or do RMA.

[okoroji80]

I have changed to another slot still no response .Even on the console nothing displays.

i have enter changed the slots 3 & 4

#sh module
Chassis Type : WS-C4507R-E

Power consumed by backplane : 40 Watts

Mod Ports Card Type Model Serial No.
---+-----+--------------------------------------+------------------+-----------
1 48 10/100/1000BaseT Premium POE E Series WS-X4648-RJ45V+E JAE171901Y9
3 6 Sup 6-E 10GE (X2), 1000BaseX (SFP) WS-X45-SUP6-E JAE165202KG
4 Supervisor

M MAC addresses Hw Fw Sw Status
--+--------------------------------+---+------------+----------------+---------
1 bc16.65c4.78d4 to bc16.65c4.7903 3.1 Ok
3 b0fa.ebbe.31c0 to b0fa.ebbe.31c5 1.1 12.2(44r)SG1 15.2(2)E4 Ok
4 Unknown Unknown Unknown Other

Mod Redundancy role Operating mode Redundancy status
----+-------------------+-------------------+----------------------------------
3 Active Supervisor SSO Active
4 Standby Supervisor SSO Disabled

The standby supervisor engine is on Slot 4 and its in Disabled state

the current system image on the device is: ''cat4500e-entservicesk9-mz.152-2.E4.bin"

[balaji.bandi]

Looks like having issue with hardware, worth opening a TAC case for RMA.