In response to the effect of COVID-19 on the ability to deliver to our customers, we have added a COVID-19 task with related activities to the existing Admin PIDs:
- CX Admin - Americas 928965
- CX Admin – APJC 929085
- CX Admin – Centers 929101
Below is a brief description of the activities that should be used to track COVID-19 related activities:
- COVID-19: TAC Team Assistance
- COVID-19: Urgent Customer Crisis Issues: select only when there is no project to which to log time
- COVID-19: Training Customer on Remote Working Technologies: includes network connectivity, security and WebEx
- COVID-19: Family Care : Time spent on family care during the COVID-19 crisis
For EMEAR, COVID-19 related time-tracking should occur in two PIDs: the CX Admin – EMEAR (929095) and the COVID-19 Internal PID (935247).
The Admin PID (929095) should be used to track time spent on the activity listed below in response to COVID-19:
- COVID-19: Family Care (Time spent on family care during the COVID-19 crisis
The Internal PID (935247) should be used to track time spent on non-billable activities such as:
- Helping TAC team cover work overload
- Helping customers resolve some urgent issues but not project related
- Training people in the community (schools, etc.) to use WebEx/Cisco collaboration tools
As a reminder, the internal PID is a restricted use PID so access must be reviewed/approved by Alexandre Weisse.
