If your PID is currently managed on the Service Delivery Platform (SDP), you should only log billable hours within SDP. All other non-billable hours – for example Presales, Admin, or CAP – should continue to be entered here. Check out the FAQ’s on how to log time in SDP for all the details.
Don’t have a PID on SDP but want to be ready? Follow the steps in this Getting Started Guide to prepare. Want to have our bi-weekly SDP in action newsletter sent to your in box? Join the mailer here.