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Issues reinstalling Duo Desktop on a Windows 11 Machine

cstegg
Level 1
Level 1

On a numerous Windows 11 machines that had Duo Desktop v6.5.0 uninstalled via programs and features. During the reinstall through the MSI it is prompting, "A newer version of Duo Device Health is already installed." 

cstegg_0-1711550055970.png

Once I click, OK."

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It is asking for, "DuoDekstop-6.2.0.msi"

I do not have this MSI and I can't find it anywhere any installers on the website other than 6.5.0.

Any recommendations other than re-imaging the affected systems? 

Thank you.

2 Replies 2

cstegg
Level 1
Level 1

cstegg_0-1711550376758.png

Worth mentioning that there are no installations of Duo on the endpoints populating this behavior.

Pulkit Mittal
Spotlight
Spotlight

I suggest reaching out to duo support at support@duo.com or number below as per your country.

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