Activity in DevNet Collaboration
Incorrect finesse eventdata on dialoghandler for “onCollectionDelete”
When customer drops from the voice call, finesse event data on dialog handler for “onCollectionDelete” is returning incorrect data for participant representing customer Tested Scenarios: Agent and customer on a call, and customer dropsAgent1 and Ag...
How can I know if the customer call has ended fully?
I have a requirement to invoke an API once the call with customer has ended FULLY. I am trying to implement this on WxCCE. i.e. Scenario1: GIVEN Say customer made an inbound call and was answered by agent1WHEN customer hang up or if agent1 hang up ...
Retreiving Call data using JTAPI
Hi,I am working on retreiving call related data using JTAPI. I was able to get few fields using few classes in the JTAPI library. But I was unable to get the information such as Campaign name, Campaign Id, Call Started time, Disconnected Time, Durati...
Unblock the IP from Cisco Expressway using API
Cisco Expressway provides secure mobile remote access solution to connect users from public network to the enterprise voice and video communications infrastructure. These servers has a intrusion protection system to scan logs for malicious patterns a...
CUCM Configuration tracking system using Python
Simple python application to track CUCM configuration changesInterested in building Cisco Unified Communications Manager (CUCM) change tracking system using python? Feel free to try the code in the below GitHub page and let me know your thoughts.http...
running an xml application in full screen mode on a 9971
HiIs there a way to make the application use the entire screen real-estate (just like they do on 79xx series phones)? Specifically for a CiscoIPPhoneImage.Thanks
Update the callers display.
Using JTAPI, I can currently trigger popups on caller phones via sendData() with API-driven content. Is it possible to instead directly modify the caller's phone display - particularly the called party description - without using popups? What JTAPI m...
Resolved! Updating line CSS using UpdateLine API
We are using AXL API to update line CSS. We are updating based on DN. In CUCM we have created 2 CSS as CSS1 and CSS2. We want to change CSS from CSS2 to CSS1. Our code is as below -UpdateLineReq objUpdateLineReq=new UpdateLineReq();XFkType xfkCSS = n...
UCM 15.0(1) API Support
Hello.Has anyone had any luck getting with UCM 15.0(1) and getting this API to work for Identity Certificates to upload? The tomcat one.post....../platformcom/api/v1/certmgr/config/identity/certificatesI read this is required?{ "service": "tomcat",...
CVP Standalone Outbound call results
Dears,We deployed the CVP Standalone Outbound setup in two environments.The first runs CVP and VVB 12.6.2 with a CUBE 8300 on IOS 17.12.6.The second runs CVP and VVB 12.6.2 with a CUBE 4451 on IOS 17.12.6.We noticed different values in the reason_cod...
termchar property
This document was generated from CDN thread Created by: deniz caglar on 09-09-2008 01:24:25 PM Hi all,I need to use * and # characters to complete getting dtmf input. As i read it is achieved by setting termchar property. By default it is #, but i wa...
inline DTMF Digits grammar
This document was generated from CDN thread Created by: Greg Worm on 11-10-2011 03:41:24 PM I am looking to use an inline DTMF grammar for variable length digits within a form object. I am looking for the syntax that would work with Gateway Version ...
Resolved! Identify the admin user who changes the state of another user
Hello all!In Finesse, we are having users who complain of someone changing their status from 'Wrap Up' to READY when they are still working on an existing client. This catches them off guard. Is there a way to identify who is changing the status? I w...
endpoint video configuration with python
Hello guys, I have 70 video endpoints to configure. These are the same parameters for each endpoint. I would like to use a python script and use the Paramiko library to make my ssh connection and pass the command lines like when I use putty. The SS...
Resolved! Creating Call Park Simulation App
Hello Trying to create a simulated call park solution using CTI Ports for my business, where we are receiving calls answered by Reception, and then blind transferred to a CTI Port, the call is then answered and held by the CTI Port. When that CTI ...
