DevNet Collaboration

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Intro to Ansible

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Activity in DevNet Collaboration

JTAPI Getting Conference parties

HI guys,I'm trying to get a list of conferenced parties from CiscoConferenceEndEv by calling the cev.getFinalCall().getConnections() method.The problem I'm hitting is, sometimes I'll get the entire list of participants, sometimes I'll get a NullPoint...

mervkwok1 by Level 1
  • 41 Views
  • 1 replies
  • 0 Helpful votes

UCCE CTI server sends FAILURE_CONF to OPEN_REQ

Hi!I am trying to reach a sandbox UCCE CTI server, using protocol version 24.Most of the times the session gets open after a few OPEN_REQ messages: OPEN_CONF arrives with valid fields.Sometimes, however, I don't get an OPEN_CONF, but a FAILURE_CONF a...

gerkovger by Level 1
  • 98 Views
  • 0 replies
  • 0 Helpful votes

FInesse agent state change event for team members

Hello I'm creating finesse chat widget for agent to agent chat using finesse js API. I want agent status to show in agent list (online / offline). I want to know how can I detect if some agent is logged out or logged in. Is there is any thing simila...

Screenshot from 2018-11-24 17-36-17.png

UCCX CTI OPEN_CONF with AGENT_STATE_UNKNOWN

Dear Cisco Community,I am testing our CTI Server protocol integration against the UCCX 12.5 Sandbox environment. Our integration code previously worked smoothly with the PCCE 12.6 Sandbox environment (several days ago when the environment was still a...

dongzhao2024_0-1709757276203.png

Resolved! Finesse styles CSS file finextcommonstyles.css

Hi All, It seems there is a CSS file that contains the look and feel of Finesse which makes it easier to have gadgets look more native. The catch is it is only available as of Finesse 12.6(2) which means it is not available on previous Finesse versio...

benkirton by Level 1
  • 426 Views
  • 7 replies
  • 0 Helpful votes

Restconf on CUBE

I need help Anyone present with experience in using restconf to modify the configuration on dial-peers in a CUBE (Cat8000V version 17.10.1a). More specific I need to apply shutdown to a dial-peer using a restconf call.

phoneDevSpecific Key:Mute

Hi,I've successfully sent a device specific XSI command to a phone using JTAPI:var str = "<CiscoIPPhoneExecute><ExecuteItem Priority=\"0\" URL=\"Key:Mute\"/></CiscoIPPhoneExecute>";terminal.sendData(str.getBytes()); Our application must use Windows T...

Cisco Finesse 12.6(2) - Opening Gadgets in IE mode

Hello, This is regarding a UCCE environment version 12.6(2). We have a custom gadget (Web Application) in Finesse that is compatible with IE mode only. Since Finesse version 12.6 is not compatible with IE mode (only with Chrome and Edge Chromium), is...

ln33147 by Level 4
  • 146 Views
  • 3 replies
  • 0 Helpful votes

integrate PCCE with C4C CRM system

hello alli was searching on how to integrate PCCE with C4C CRM system, and there were no documentation regarding this matter.i need to know what should be done from the PCCE side in order to route the calls to the CRM system and show the call informa...

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