Can CTIOS give events of Agents not logged in through it?
I am relatively new to Cisco Systems, I am developing a CTI Server simulation for load testing my system. I need to send Agent and call events to CTIOS which than CTIOS will ditribute to clients connected to it. Is there any way CTIOS will distribute events of agents it receives which are not logged in through the same CTIOS client?
Re: Can CTIOS give events of Agents not logged in through it?
Within CTIOS, we have different set of event interfaces defined to process different types of requests. Here is list of few of those events: 1. Session Events Interface 2. Call Event Interface 3. Agent Event Interface 4. Skill Group event interface 5. Botton enablement Interface
Now for agent related events will be defined within the Agent event interface. There we have events methods named OnSetAgentStateConf. This confirmation message is triggered to the client to indicate that the SetAgentState request was received by the CTI Server.
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