CCX CTI protocol and SocialMiner

[mirko.puliafito]

Hi,

we're using CCX CTI protocol for our customized phonebar. Is there a way we can integrate it with chat tasks coming in from social miner?

Mirko

[dlender]

The UCCX CTI protocol does not support chat tasks.

[nkhairul1]

Hi,

which interface is appropriate for this usecase scenario or is it just possible with UCCE?

If it is just possible with UCCE, can you please also tell which interface to use?

Thanks