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CSR window of the Agent CTI

Hi All,


We have a customer site where the Cisco 8.5 was used. We provided the Agent CTI in which the agents will be able to see the CSR information.
We have included below CSR details in the CSR window of the Agent CTI:
· Login Time
· Not Ready Time
· Calls answered
· Average Talk time

Recently the site was upgraded the Cisco to 9.0 with existing dll of 8.5,But after the migration we are facing problem in the CSR details.
The problem is, in CSR window of the CTI, the LoginTime and NotReadyTime are resetting at 2330 hours but actually it should be at 0000 hours. The other values like CallsAnswered, AverageTalkTime, AverageWrapupTime, etc. are not resetting at that time.

The values we are getting in the same way as the out-of-CTI does. And it was previously working in 8.5 but not in 9.0

Please suggest.

Thanks,

JP

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