Getting Agent's Information Currently LoggedIn on Particular Extension
I am creating an Application using Cisco medisense API. There I get Call Notification each time a new call starts or existing call ends. In the response of each recording, I get extension of agent (on which the call was received) and the customer number (from which the call was made). Now, I want to fetch the information of the Agent who is loggedin on particular extension to which the call was made (got from mediasense recording notification).
I actually want to know which Agent received call. And this can fetched by knowing which agent is loggedin on that extension.
So, I may fetch that information ? Any Finesse API call for this ?
P.S. I couldn't find any Query API like we have in mediasense that we can search based on different criterias.
Re: Getting Agent's Information Currently LoggedIn on Particular Extension
Okay... I was expecting Query API as we have in Mediasense where we can specify different parameters for searching our desired entities. So, we don't have any other way too to find out which Agent is LoggedIn on Particular Extension currently ?
Registration for the DevNet certification courses is now open. Certification and training are aimed at both network professionals and software developers. Testing begins on February 24, 2020. You can learn more and start to prepare for these certificatio...
Blockchain is considered to be a game-changing technology, which can potentially disrupt existing business models by making intermediary services obsolete and inspire the creation of new and cost-effective business models. However, this technology can not...
This International Programmers Day we are shining the spotlight on our developer community in Latin America. Get ready for #CiscoLiveLA with #DevNet!
Join us live and we'll take your questions during the broadcast or after if you post to the com...
Join us on Thursday, September 12 at 10 am PT for International Programmers Day. We are shining the spotlight on our developer community in Latin America. Get ready for #CiscoLiveLA with #DevNet!
Post your questions below in the comments.