SQL access to CallManager DB from third-party app

[Scott Jones]

Hello everyone--i'll apologize up front as i'm not a developer at all, so please forgive my ignorance if this is a simple thing to accomplish.  I've been asked if there's a way to allow a third-party app to query the CallManager (9.1.2-10000-28) database so that they can pull in phone information on a per-user basis for a support portal that our help desk will be using.  I've never been asked to do something like this before, and TAC referred me over to this group.

Is it a simple thing to do, or is it going to be a fairly complicated venture?  One other concern is being able to restrict the access to read-only...

Thanks in advance for any guidance you can provide.

SJ

[tinghche]

Hi Scott,

The best way will be using AXL (Administrative XML).

You can check out the get start page on devNet

https://developer.cisco.com/site/collaboration/management/axl/overview/

And find the developer guide/sample code

https://developer.cisco.com/site/collaboration/management/axl/develop-and-test/documentation/previous-versions/

And AXL Cookbook to start with

https://developer.cisco.com/site/collaboration/management/axl/learn/axl-developer-cookbook/

Cisco do provide a partner based support (Ticketing support similar to TAC) for developer, you will find it helpful for your developers as well once you hit any specific question/bug.

Join the Network - Cisco Developer Community.

Regards,

Howard