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Hi there,We have a CC solution built on cisco TAPI for CUCM, we use TAPI API to light up the MWI on the phone/device. it works for all other phone types except jabber client:1. Jabber when running a CUCSF device as a so...
We are attempting to integrate webdialer with a customer C# directory service. This service was previously integrated with an Avaya solution, now being migrated to Cisco.Basically, we are looking to connect to CUCM to retrieve the user device information,...
Do reports show data aggregated according to the call start time? End time? Is this configurable?Does it return the same data as the report?We are planning to do integration by directly the uccx database stored procedure sp_csq_all_fields:Is there any sec...
Hi, we have some questions regarding the reports. 1. We are looking to get various metrics from ucce aggregated for 15 or 30 minutes time range by skill:Call volume (handled + abandoned)#handled callsAverage handle timeAverage Speed Of AnswerService ...
Hi all, I've created a custom tab for Jabber that link an html web application with an input file tag. It work properly on Windows system but if I open custom tab on MAC systems when I click on browse button for select files the dialog does not appea...