cannot connect to the sandbox via anyconnect

[DevinNobles0955]

i have been sent the user name and password for my sandbox but when i try to put the lab network address in and connect it says to check my internet.

[bigevilbeard]

Do you have a valid Internet/network connection?  (ie have a valid IP address, can ping the local gateway, and get to the Internet, etc)

Check also the VPN server address you are trying to connect to is correct in the AnyConnect window.

If you are unsure what you are trying to connect as, you can check the Server List section of the AnyConnect VPN client profile .xml to view the hostname and IP address.

• On a Windows machine, it is probably under something like example: C:\ProgramData\Cisco\AnyConnect\Profile\myprofile.xml
• On a Mac, try looking for an /opt/cisco/anyconnect/profile/ folder with vpn profile .xml inside.

Hope that helps!