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6
Replies

misleading error message when wrong login on sandbox connection

alain.florencie
Level 1
Level 1

Hi

The sandbox connection login page returns a service unavailable error when entering wrong login with right password.

Right login with wrong pasword gives back correct error message.

Alain

6 Replies 6

jokearns1
Cisco Employee
Cisco Employee


Hi Alain,

I believe this issue is resolved:

Let us know if you have other issues.

Joe

Hi

issue still present

FailureMessage.JPG

right password wrong login

FailureMessage2.JPG

right login wrong password

Alain


Hi Alain,

Not exactly sure what the issue is here. You are concerned that the error message is misleading? Can you login using your correct credentials?

Joe

Hi

sorry that it was unclear.

I'm able to log in.

I thought the dev lab was in maintenance for some time (due to the error message) so i tried over time to re login without checking the credentials,

I have no issue at the moment, it is just to prevent someone else to get into same situation.

Best regards

Alain

No Problem Alain. Any feedback we get is greatly appreciated.

Joe

cmreed
Level 4
Level 4

I have submitted a ticket on this. Thanks for the feedback!