Not receiving Devnet Sandbox VPN credential emails

[jayanthan]

Hi,

I've tried a couple of times, i am not receiving email with the VPN details for the DEVNET sandbox(s). I've got one active (e58dc3a8-8bcb-4386-834a-10f95da9580c) at the moment if that helps.

Thank you.

Regards,

Jay

[mbaseer@cisco.com]

Hi Jay,



Can you please share:

- userid to be added



with us so we can setup VPN account for you.



Thanks,

Mobina

[jayanthan]

Hi Mobina,

user id  - jayanthan

Thanks,

Jay

[zowu]

Hi Jay,

We sent the lab ready mail to jayanthan.the...@thomsonreuters.com. Please let us know if your registered mailbox was changed.

And you also can capture VPN credentials from the output window of your reservation page:

Regards,

Bob

[jayanthan]

Hi Bob,

Thank you. Thats my email. I dont see the emails, i will check in the spam. And thanks for the details about the OUTPUT where i can find the details.

Regards,

Jay 

[Bharath_M_R]

Thanks, i did not receive any email.

But same information is available as you mentioned in OUTPUT

[fighterzkl]

I also have the same problem regarding no email confirming the sandbox.

[zowu]

Please check your reservation state if "Active (with error)", which means something error happened in the setup and cannot issue VPN credential.  

[fighterzkl]

It was simply active with no error but I decided to tear it down and start again. Now I received both emails. Thank you for quick response.