Not receiving vpn credentials for sandbox.

[rscrash69]

I reserved a Collaboration 11.5 sandbox and used the details in this post https://community.cisco.com/t5/devnet-sandbox/how-to-add-users-vpns-to-a-sandbox/td-p/3522268 to add another user when setting the reservation.

I received the email with VPN details but the other user did not. I have spent a lot of time researching possible solutions and have not been able to get a sandbox running that will allow two Jabber clients to connect to make calls and generate CDRs. 

Is there something I am missing? Any assistance is appreciated.

[zowu · Accepted solution]

Hi,

The VPN user creation in the post is no longer working.

We've setup another VPN account for your reservation, and sent it to your another email address.

Regards,

Bob

[rscrash69]

Thank you for the quick response and assistance. John is now setup and able to connect.

[tim.baker]

Is the VPN user creation still working?  How do we create new vpn users?