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Beginner

PCCE12.0 sandbox - UCCE database error

After reserving PCCE12.0 and trying to access UCCE instance through the web/api is throwing this database error on login page.

 

Web Error:

Could not determine the current deployment type. Ensure that the database is accessible and try again.
 

API Error:

{
    "apiError": {
        "errorMessage": "Cannot connect to the database; make sure that SQL Server is running.",
        "errorType": "internalServerError.databaseNotAvailable"
    }
}

 

Tried to terminate the whole cluster and reserved a new one, experiencing the same error. can you help with this error?

 

5 REPLIES 5
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Beginner

Hi... Did you ever get this figured out ?

 

I am facing the exact same issue in the sandbox.

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Hi, Did not see any response with possible options to resolve the issue. I would maybe a try different PCCE version if you are not particular about 12.0

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We've reproduced the issue and working on it. Meanwhile you can try PCCE 12.5  sandbox https://devnetsandbox.cisco.com/RM/Diagram/Index/3db9337a-efd9-484c-a63f-b459b16f989e?diagramType=Topology

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Cisco Employee

AW database of PCCE 12.0 is now recovered. Please let us know if web/api working or not. 

 

Thanks,

Bob 

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Beginner

Thanks a lot... I actually ended up using the 12.5 sandbox and that worked without any issues.

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