Unable to access my reserved lab

[barweiss45]

Hello, I am trying over and over to connect over anyconnect to my sandbox lab and I'm not connecting. I am not even getting a response back for bad password or anything like that. Please advise.

See enclosed screenshot.

[barweiss45]

I tried on 2 different PCs now and got the same results. I am using 4.7.04056 for anyconnect

[cesar.arellano1]

same version Cisco AnyConnect Client and same error login failed. I Terminate the sandbox because is not possible use.

[MichaelBrown02117]

Seem to be having the same issue, password fails when trying to vpn. Creating a new sandbox instance does not appear to help. Was working fine yesterday, definitely a problem on Cisco's end. 

[bigevilbeard]

Which sandbox is this happening on please?

[cesar.arellano1]

In my case was "Packaged Contact Center Enterprise 12.0"

[bigevilbeard]

Thanks, i am grabbing a sandbox and see if i can capture any errors.

[MichaelBrown02117]

Currently my VPN is not connecting to Unified Contact Center Express 11.6 sandbox no matter what I try

[bigevilbeard]

I have asked our ENG team to look into this. I can replicate your issue, Please standby.

[barweiss45]

Yeah I think it may be something on Cisco's side as the hand shake seems to go through but I don't get a further response. I tried on my own company's anyconnect vpn and took a capture and saw the behavior in the set up but that was successful. Enclosed is a screen shot of the Cisco Sandbox capture.

[bigevilbeard · Accepted solution]

I can replicate your issue, i have asked our ENG team to look into this. Please standby.

[barweiss45]

Thanks for getting that addressed! I just got an email from Dan on the Cisco DevNet Sandbox Team. It looks like we are all set now and all good to go. Thanks :)

[bigevilbeard]

Awesome! Thanks for your help

[HectprTosado0340]

Hello,

I have the same situation. How was the initial issue resolved with the user?

[bigevilbeard]

Hello, can you provide more information, please? The sandbox you are trying to access (the name is fine), the error you are getting, during the build or VPN connection issues?

Thanks