Unable to login to Webex Room Kit Plus CE sandbox instance

[gioacc]

Webex Room Kit Plus CE sandbox instance is created and started correctly.
I'm able to connect to the VPN using credentials received by email but when
I try login in the instance I get always Invalid credentials using admin as user
and the password received in the email.

This problem is present since last week but was unable to open a ticket because
community site was not available.

[monicataylor]

Hello,

If you're having trouble logging in to your Webex Room Kit Plus CE sandbox instance, here are some troubleshooting steps you can try:

1. Check your login credentials: Double-check your username and password to make sure they are entered correctly. Make sure that your account is still active and that your password hasn't expired.

2. Check your network connection: Make sure that you have a stable internet connection and that your network is not blocking access to the Webex Room Kit Plus CE sandbox instance.

3. Clear your browser cache: Clearing your browser cache can sometimes resolve login issues. Try clearing your cache and cookies, then attempt to log in again.

4. Try a different browser: If you're having trouble logging in with one browser, try using a different browser to see if the issue persists.

5. Contact Webex support: If none of these steps resolves the issue, you may need to contact Webex support for assistance. They may be able to provide additional guidance on how to troubleshoot the problem or provide you with a solution.

I hope this helps!

[gioacc]

Thanks for the answer but points 1-4 cleared, no luck.

Not sure how to contact the right support for devnet sandbox issues. 
The recommened action in case of issues is to post a message in this forum

[bigevilbeard]

@gioacc open support issue ticket HERE 

Hope this helps.

[sfiesta]

Same exact issue for me. I'm able to connect to VPN, but the credentials for the instance (provided in the email) don't seem to work.

Thanks bigevilbeard for the support link.

[gioacc]

@sfiesta I asked the support and the answer is that it is a known issue because sandboxes have been used for Cisco Live
and need to be reset before becoming again available. Still waiting for this reset...