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Unified Contact Center Express 12.5 sandbox lab

NetworkScoops
Beginner
Beginner

I notice when using this lab I am unable to go to scrtipt management is this by designed or is there something wrong with the lab? If by design is there a lab that allows script management?

3 Replies 3

Alex Stevenson
Cisco Employee
Cisco Employee

Hello @NetworkScoops,

 

I've gotten access to Scripts management on this sandbox:

Unified Contact Center Express 12.5-SU1

https://devnetsandbox.cisco.com/RM/Diagram/Index/5b262c15-eb58-43f6-baf8-4b893c425153

Also found in the sandbox catalog.

 

1. Reserve the sandbox

2. Join the VPN

3. Navigate to UCCX box via GUI

alexstev_1-1667227756353.png

 

4. Login with credentials

UCCX administrator ciscopsdt

 

5. Navigate to Applications -> Script Management

 

 

alexstev_0-1667227553389.png

I will go back and check this functionality on the original sandbox as well.

I hope this helps!

 

 

I was never able to see what you see the page would just load text so I started troubleshooting and taking a look at the services I notice the service wasnt running properly. So I then tried to restart the service which didnt work so I then restarted the UCCX server and services started working as normal now.

I checked the services notice they were not started completelyI checked the services notice they were not started completelyScreen Shot 2022-11-02 at 1.42.06 AM.pngScreen Shot 2022-11-02 at 1.46.47 AM.pngScreen Shot 2022-11-02 at 6.09.08 AM.pngScreen Shot 2022-11-02 at 6.09.51 AM.png

Alex Stevenson
Cisco Employee
Cisco Employee

I was also able to perform the same in the Unified Contact Center Express 12.5 sandbox lab

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