Cannot reset my password

[ShinSeulGi]

hi

I lost the admin account password for the ESA C680 device.

I found a way to change and reset the admin account password by losing the admin account password while I was conducting the POC to the customer.

https://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/117866-configure-esa-00.html

In the above link, you will be asked "Contact Cisco Customer Support for a temporary admin password."

admin Thank you for issuing a temporary password.

[Mathew Huynh]

Hello ShinSeulGi,

We will not be able to share the string over the public forum - if you can contact Cisco TAC with a case we'll be able to assist you with the password reset string to use.

Regards,
Matthew