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Critical Error on Ironport MSA

AliceAnyone
Level 1
Level 1

Anyone know where I should be looking to address this issue?  Thanks for any help possible.

 

An application fault occurred: ('util/Aquarium.py handleDoubleException|459', "<type 'exceptions.Exception'>", '\n\nAn exception has occurred:\n\nTraceback (most recent call last):\n  File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/aquarium/util/Aquarium.py", line 405, in screenLoop\n  File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/aquarium/util/InternalLibrary.py", line 157, in aquariumFactory\nAttributeError: \'module\' object has no attribute \'not_found\'\n\nWhile attempting to show the exception screen, another exception occurred:\n\nTraceback (most recent call last):\n  File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/aquarium/util/Aquarium.py", line 405, in screenLoop\n  File "build/bdist.freebsd-10.4-RELEASE-amd64/egg/aquarium/util/InternalLibrary.py", line 157, in aquariumFactory\nAttributeError: \'module\' object has no attribute \'not_found\'\n\nThe system is unable to handle the exception at this level.  Another exception\nwill be raised combining the previous two exceptions.', '[util/Aquarium.py screenLoop|412] [util/AquariumAP.py catchDoubleException|118] [util/Aquarium.py catchDoubleException|437] [util/Aquarium.py handleDoubleException|459]')

 

 

 

1 Accepted Solution

Accepted Solutions

balaji.bandi
Hall of Fame
Hall of Fame

Try a reboot and see if this fixes the issue. 

what version of SMA is this?

 

BB

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5 Replies 5

balaji.bandi
Hall of Fame
Hall of Fame

Try a reboot and see if this fixes the issue. 

what version of SMA is this?

 

BB

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Thanks, I will SMA version is 13.8.1-052 Becca

restart or contact Cisco TAC is best since this more to look with TAC engineer.

BB

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Thank you, after a reboot it has been quiet for a while so I think it is soothed. ^__^

we have seen this issue if the device running a Long time.  Glad all sorted at ended by reboot the device.

 

BB

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