06-15-2020 05:59 AM
Hello all,
we got for the first time the below alert:
An application fault occurred: ('util/show_mail.py handle_charref|257', "<type 'exceptions.ValueError'>", 'unichr() arg not in range(0x10000) (narrow Python build)', '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|30] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|49] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|87] [screen/AppController.py next|74] [screen/AppController.py throttledCall|185] [util/InternalLibrary.py __call__|771] [screen/ISQCommonController.py __call__|16] [screen/Message.py init|79] [screen/Message.py _update_bean|201] [util/show_mail.py prepare_email|113] [util/show_mail.py filtrate_html|147] [python2.6_10_amd64_nothr/sgmllib.py feed|104] [python2.6_10_amd64_nothr/sgmllib.py goahead|186] [util/show_mail.py handle_charref|257]')
Any tips where should i focus my search?
Tried to find anything online with no luck.
Regards
Solved! Go to Solution.
06-15-2020 06:22 AM
Hello,
this issue seems to be related to a defect:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCui13242
it is caused when trying to view an email in the quarantine system, and this email has a peculiar combination of high bit characters
Best Regards,
Muna
06-15-2020 06:22 AM
Hello,
this issue seems to be related to a defect:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCui13242
it is caused when trying to view an email in the quarantine system, and this email has a peculiar combination of high bit characters
Best Regards,
Muna
11-24-2022 05:17 AM
We also get these messages (as Critical System Alerts) irregularly several times a week.
We are on SMA 14.2.0-212.
Any updates on this?
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