Email SLA Reporting

[pareshgami]

Is there a way to get email SLA reports out of the Ironport M-series appliances? Ideally we would like to report on % of emails delivered within x mins. % delivered outside of SLA etc Is this data available in the normal reporting function on the M-Series? Can we see time periods where emails are delayed. Like during periods of work queue build up. Thanks Paresh

[Andreas Mueller]

Hello Paresh,

the Email Appliances do not provide such a report, basically because an SLA is very much dependent on external factors, i.e. availability of a remote host (mailbox full), an email provider that throttles traffic, etc. Instead I would recommend looking for the status reports and logs instead, where a high number of  messages in workqueue indicates receiving problems, and a high number of active recipients indicates delivery problems. Looking at these numbers will easily help you to detect potential problems when they occur.

Hope that helps,

Andreas