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Encrypt Message does not work with new Plug-in 7.3

jheadley
Level 1
Level 1

I installed the new Email Security Plug-in 7.3 but now the Encrypt Message button does not work.  It is grayed out and unavailable when I attempt to create a new message. 

I first tried installed 7.3 over the previous version but every time I opened Outlook I received an error message about XML not loading.  I uninstalled the plugin, rebooted and installed it clean and that took care of the XML message.  But I then found the encrypt button issue and have not been able to solve that issue.  This is not isolated to my machine as I have tried installing it on another machine that never had the plug-in installed before.                  

16 Replies 16

Yes.

Did you edit the BCE_config.xml to set the "plugin edition" to flag or encrypt?

How are you doing the distribution?

Just subscribing to the discussion as we just set our CRES environment to deliver to our domain via TLS instead of encryption so thinking we just broke configuration file distribution.   I think I read somewhere where the file can be sent locally if signed and sent from the CRES admin e-mail address.