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ESA C170 cannot get SPAM/AV Definition updates

Jerry Warner
Level 1
Level 1

Is anyone else having trouble getting Spam and AV updates for their ESA appliance? We have a c170.

Our firewall and filter are not blocking the connection. I also cleared the DNS.

For us, the problem started at about 3pm CST. Our logs show the connection being refused. 

Tue Mar  1 15:56:32 2016 Warning: Network Participation: failed to connect to host: update-manifests.ironport.com port: 443, error: SSL error: Connection failed: <aplib.dns.SSLConnectError host="update-manifests.ironport.com" port="443" errors=[ECONNREFUSED(61, 'Connection refused')]

Thanks

1 Accepted Solution

Accepted Solutions

Mark Weglinski
Level 1
Level 1

Yes, all of our ESA and WSA appliances are having issues.  We have been in touch with support and have been informed it is a know issue related to the update servers.

View solution in original post

2 Replies 2

Mark Weglinski
Level 1
Level 1

Yes, all of our ESA and WSA appliances are having issues.  We have been in touch with support and have been informed it is a know issue related to the update servers.

Robert Sherwin
Cisco Employee
Cisco Employee

Datacenter issues.  If you will, please run updatenow force on your appliance(s).  You should see connectivity and services update.  Please be sure to tail updater_logs to verify.

-Robert

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