Hi all,
Today, I have received a email sended by ESA.
Ironport C190 Alert
The Critical message is:
An application fault occurred: ('encodings/utf_8.py decode|16', "<type 'exceptions.UnicodeDecodeError'>", "'utf8' codec can't decode bytes in position 64-66: invalid data", '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|30] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|49] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|195] [util/InternalLibrary.py __call__|771] [monitor/message_tracking.py __call__|297] [screen/Controller.py executeAction|73] [monitor/message_tracking.py doDetailsAction|3051] [monitor/message_tracking.py getQlogMsgAndInsertVariables|2438] [query/utils.py decode_from_utf8_quopri|1348] [encodings/utf_8.py decode|16]')
Version: 9.7.2-047
Serial Number: XXXXXXXXXXXXXXXXXXXXXX
Timestamp: 25 Nov 2016 10:29:57 +0000
To learn more about alerts, please visit our Knowledge Base. In many
cases, you can find further information about this specific alert. Please
click the Knowledge Base link after logging into our Support Portal at:
http://www.cisco.com/cisco/web/support/index.html
If you desire further information, please contact your support provider.
To open a support request for this issue, access the IronPort C190
and issue the "supportrequest" command. The command sends an email with
diagnostic information directly to Cisco IronPort Customer Support to
facilitate a rapid diagnosis of the problem.
Thank you.
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What is wrong with ESA or just a decode error? Who can help me?
