03-17-2016 03:43 PM
Hello everybody.
I have an ESA Appliance and I remarked that the local emails and the email with our domain are considered as a spam
What can I do to fix this problem ?
Thank you
03-18-2016 07:02 AM
One thought is you could update the mail flow policy associated with your (internal) listener(s) so that the spam-scanning engine is off.
03-18-2016 06:58 PM
Hello Youssef,
You can as tsilveruits has shared; disable the anti-spam scanning on the associated mail-flow policy.
Or you may (if it's outbound emails) disable anti-spam scanning for outbound email.
Though it's recommended if the ESA's spam engine is false positively tagging your emails as spam, submitting them to ham@access.ironport.com would assist in letting the automated system review and recategorize the samples, if it still occurs, to open a TAC case so we can engage the spam team directly.
But for an immediate relief, it would be to create a mail policy for this sender or domain, and disable or set the spam settings to deliver (Just for this policy).
Regards,
Matthew
04-07-2016 04:27 AM
thank you
I will try that
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