05-09-2014 05:38 PM
Hi,
I have Cisco ESA C170 running version 8.0.1.023. I want to upgrade to version 8.5. In the release notes, the upgrade path is correct. But i can't find available upgrades from the GUI.
Any ideas?
Solved! Go to Solution.
05-13-2014 03:59 AM
8.5.5 is FCS, and currently not provisioned for general release --- therefore, it is not going to be readily available in the update manifest on the appliance. If you open a support case, and request to be added to the FCS provisioning group - we can then take your appliance serial number(s) and add them to the group - push out provisioning, and then you will be able to take advantage of the upgrade. We keep track of the # of appliances provisioned for FCS purposes.
Also - for security and verification purposes - we need to validate that your appliance is covered under an active support contract. We cannot provision serial numbers without a case for tracking purposes.
-Robert
05-10-2014 05:24 AM
You will need to open a support case case so that we may add your serial number to the 8.5.5 FCS provisioning group. In many cases, once provisioned, it will only take ~ < 1 hour for the manifest on the appliance to update, and you'll be able to upgrade correctly at that time.
Thanks!
-Robert
05-13-2014 02:48 AM
Why is this necessary?
05-13-2014 03:59 AM
8.5.5 is FCS, and currently not provisioned for general release --- therefore, it is not going to be readily available in the update manifest on the appliance. If you open a support case, and request to be added to the FCS provisioning group - we can then take your appliance serial number(s) and add them to the group - push out provisioning, and then you will be able to take advantage of the upgrade. We keep track of the # of appliances provisioned for FCS purposes.
Also - for security and verification purposes - we need to validate that your appliance is covered under an active support contract. We cannot provision serial numbers without a case for tracking purposes.
-Robert
05-13-2014 08:19 PM
go it, thx :)
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