How to create a CRES corporate account?

[tmorgan11]

In the ESA Configuration guide, it lists a step as "If you want to use the hosted key service, create a Cisco Registered Envelope Service corporate account. You create the account by clicking the Provision button after configuring an encryption profile."

When I click the Provision button, I get an error message saying "Cannot find account". Am I doing something wrong? Am I missing something?

[Ken Stieers]

No, their docs are fubard. 

Call TAC.  You can't provision unless they tie your machine to your account...

Ken

[Enrico Werner · Accepted solution]

Hi,

CRES provisioning is required for initial setup.

Please send an email to stg-cres-provisioning@cisco.com  with the following information.

1.      Name of account:  Usually a company name:

2.      Email to be used for the Account Admin:

3.      The serial number(s) of ESA appliances that will be doing the encryption:

Our provisioning team will then initiate all further steps.

We will update our documentation to make this more obvious.

Regards,

Enrico

[tmorgan11]

Yes, I have been able to send a couple test emails since getting this configured this morning. It seems to be working for me now, thanks.

[Robert Sherwin]

We worked this request this morning.  Tim opened a case directly with TAC, and also sent the request email into the provisioning mailer as suggested.

Tim - if this isn't answered, or working properly - let us know.

Regards,

Robert

Content Security Technical Services - RTP, NC

Cisco Customer Interaction: 1-800-553-2447 / Outside US