01-18-2017 08:03 AM
Hello,
We are receiving the following messages from the ESA:
The Critical message is:
"An application fault occurred: ('encodings/__init__.py search_function|100', "<type 'exceptions.ValueError'>", 'Module name too long', '[egg/omh.py queue_worker_thread|3717] [egg/omh.py process_item|4055] [egg/omh.py pass_spamcheck|6224] [egg/omh.py update_url_reporting_info|4786] [egg/filters.py get_web_info|1554] [egg/i18n_support.py valid_encoding|237] [python2.6_9_amd64_nothr/codecs.py getdecoder|930] [encodings/__init__.py search_function|100]') MID: 47418946
Version: 9.7.2-065
Serial Number: XXXXXXXXXX
Timestamp: 17 Jan 2017 15:43:14 +0100
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If you desire further information, please contact your support provider.
To open a support request for this issue, access the IronPort C170 and issue the "supportrequest" command. The command sends an email with diagnostic information directly to Cisco IronPort Customer Support to facilitate a rapid diagnosis of the problem.
Thank you"
Anyone know what this message means? We did note any issue on the behaviour of the device...
Regards,
Aitor
01-18-2017 09:09 PM
Hi Aitor,
I was unable to locate a specific defect for the mentioned application fault.
We would need to review the mail_logs and gui_logs on the appliance to determine the conditions that led to the error.
I would recommend opening a TAC case to get that investigated.
Thanks
Libin Varghese
04-03-2017 11:37 AM
Is there an answer to this problem?
04-04-2017 05:21 AM
TAC referred me to the following bug, https://bst.cloudapps.cisco.com/bugsearch/bug/CSCux68212
04-10-2017 06:12 AM
Robert, perhaps I should post the entire error we are seeing, which may be different.
The Warning message is:
Invalid SimpleFilter: Our_Message_Filter_Name rule: <filters.Subject_Rule instance at 0xb62f2950>('encodings/__init__.py search_function|100', "<type 'exceptions.ValueError'>", 'Module name too long', '[egg/filters.py process|11235] [egg/filters.py eval|2433] [egg/i18n_support.py decode_header|434] [egg/i18n_support.py _decode_header_helper|413] [egg/i18n_support.py cvt_to_unicode|279] [egg/i18n_support.py valid_encoding|236] [python2.6_9_amd64_nothr/codecs.py getdecoder|930] [encodings/__init__.py search_function|100]')
The max size of subject is currently at 1048576. I am not sure why it is set so high. The PDF guides nor the help specify the default setting, and I am reluctant to change the value, especially to 998 given the current value.
04-07-2017 06:41 AM
Actually, this is new defect just filed:
CSCvd89770 -Application fault from too long subject charset
Workaround ---
WebUI: Network > Listeners > Maximum size of subject: 998
It is recommended to set the maximum to the RFC 6532 limit of 998 regardless of this defect.
Changing this setting will change the ESA's behavior in response to these message to "552 #5.3.4 message subject header size exceeds limit."
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