IronPort C195 Alert MID 17536981 antivirus server error

[liyanazure]

Dears,

Receiving Email from Ironport continuous.

The Critical message is:

MID 17536981 antivirus server error

Version: 12.5.0-066

Timestamp: 17 Jan 2022 15:39:25 +0800

How to deal with it？

[spacemeb · Accepted solution]

Hello,

Go to CLI , run diagnostic -> services -> anti-virus -> status 

If it has an issue, try to restart it.

You can also view the logs from log subscription antivirus to see what is happening.

I would also suggest to switch the log subscription to the debug level even for a short-period of time.

Hope it helps.. 

[Eccom-TAC]

I will check it.

thanks for your help

[spacemeb · Accepted solution]

Also check if your quarantine is full, such messages are appearing in cases like below:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuw39043

[liyanazure · Accepted solution]

We restart the service and there is no error here.

Thank you for your help