Ironport C370 ESA alert message

[waynebccs]

Dear All,

We receive the alert message from ESA below, please help to check it.

The Critical message is: An application fault occurred: ('encodings/utf_8.py decode|16', "<type 'exceptions.UnicodeDecodeError'>", "'utf8' codec can't decode bytes in position 23-25: invalid data", '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|30] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|49] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|195] [util/InternalLibrary.py __call__|771] [monitor/message_tracking.py __call__|297] [screen/Controller.py executeAction|73] [monitor/message_tracking.py doDetailsAction|3017] [monitor/message_tracking.py getQlogMsgAndInsertVariables|2413] [query/utils.py decode_from_utf8_quopri|1343] [encodings/utf_8.py decode|16]')

Version: 9.1.0-032

Timestamp: 06 Nov 2015 11:05:02 +0800

[Mathew Huynh · Accepted solution]

Hello,

This is matching: defect ID: CSCzv27679

Conditions
message tracking contains UTF-8 encoded attachment names in the database

Workaround:
In such cases, a workaround would be to use mail_logs to retrieve mail processing details.

Regards,

matthew

[waynebccs]

OK,

Thanks your help.