No Country Info in Geo Distribution Page

[group2xxx]

Hi Dear Support

I didn't get Country Info in Geo Distribution Page. I am using ESA C600v with AsyncOS 14.0.0-692. Could you please help me how to diagnose this problem?

Best Regards, Janet

[svgeorgi]

Hey Janet,

Would it be possible to show us a screenshot of the issue?

Thank you!

[group2xxx]

Hi Thanks for reply, this is Screenshot.

[SriramV]

check does it say connected under ESA > Security Services > URL Filtering > Cisco Web Security Services connection status:

[group2xxx]

Hi Dear Sir, It seems that i have a problem according to following picture, could you please help me?

[SriramV]

1. Are you using any  proxies ?

2. can u share the output of dynamichost   CLI> updateconfig Choose the operation you want to perform: - SETUP - Edit update configuration. - VALIDATE_CERTIFICATES - Validate update server certificates - TRUSTED_CERTIFICATES - Manage trusted certificates for updates []> dynamichost  

3. output of cli "showlicense"