"An application fault occurred" with AsyncOS 8.0.1 on multiple ESAs

[henrycarr]

Ever since upgrading to AsyncOS 8.0.1-023, we have been getting the following application fault intermittently but it has been triggering constantly this morning on all 4 appliances in a cluster and 2 others in a separate cluster:

An application fault occurred: ('egg/coro_ssl.py _non_blocking_retry|140', "<class 'sslip.Error'>", "(336195711, 'error:1409F07F:SSL routines:SSL3_WRITE_PENDING:bad write retry')", '[egg/smtp_client.py run|885] [egg/smtp_client.py _run|964] [egg/coro_ssl.py close|238] [egg/coro_ssl.py shutdown|218] [egg/coro_ssl.py _non_blocking_retry|140]')

The only thread I see regarding this is that is an known bug with the OS version.  Is there a way to temporarily correct this and is there a known cause to this such as a corrupt message?  We do not want to keep receiving this alert until a fix is released and do not want to be forced to turn off the alerting.

https://supportforums.cisco.com/discussion/12071286/cscug73383-ironport-esa-version-801-023

[Dietmar Schmidt]

The same for our 2 ESA C370, Version: 8.0.1-023 AND a similiar message for our M670 Version: 8.1.1-013. They were upgraded vom V 7.x last weekend.

Suprisingly we drive 2 ESA C360, 1 M670 and 1 M160 for another customer without this error. Tose machines were upgraded to the same 8.x versions mentioned above in December last year! Looks a bit strange to me ...

The Critical message is (on M670):

An application fault occurred: ('navigation/HelpBarYUI.py my_tasks_list_submenu|462', "<type 'exceptions.KeyError'>", "'varstore'", '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [layout/Bare.py __call__|578] [util/InternalLibrary.py __call__|769] [layout/CssAndJavaScript.py __call__|451] [util/InternalLibrary.py __call__|769] [layout/Sparse.py __call__|1483] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doTop|851] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doHelpBar|795] [util/InternalLibrary.py call|280] [navigation/HelpBar.py __call__|154] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py options_and_help_yui_menubar|217] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py my_tasks_mainmenu|275] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py my_tasks_list_submenu|462]')

Version: 8.1.1-013

[joshuaclark2014]

I know this is a super old thread, but I get them ALL the time on AsyncOS 9.6.0-051 (which is the latest release). This was never fixed so don't fool yourself into thinking Cisco fixed it:

The Critical message is:

An application fault occurred: ('navigation/HelpBarYUI.py my_tasks_list_submenu|639', "<type 'exceptions.KeyError'>", "'varstore'", '[util/Aquarium.py screenLoop|413] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [layout/Bare.py __call__|580] [util/InternalLibrary.py __call__|769] [layout/CssAndJavaScript.py __call__|451] [util/InternalLibrary.py __call__|769] [layout/Sparse.py __call__|1534] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doTop|902] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doHelpBar|846] [util/InternalLibrary.py call|280] [navigation/HelpBar.py __call__|202] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py options_and_help_yui_menubar|394] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py my_tasks_mainmenu|452] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py my_tasks_list_submenu|639]')

Version: 9.6.0-051

We get four or five of these a day from the SMA and ESA's.

[Robert Sherwin]

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCui32920

Correct - still an open issue, 9.6.0-051 is the latest in which this is a reported sighting.

-Robert

[joshuaclark2014]

Good to know, thanks for the confirmation Robert! Any ideas when this plans to be resolved?

[ubecker]

This message is still in the newest Version on Cisco M170. Will there be a solution?

The Critical message is:

An application fault occurred: ('navigation/HelpBarYUI.py my_tasks_list_submenu|641', "<type 'exceptions.KeyError'>", "'varstore'", '[util/Aquarium.py screenLoop|413] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [layout/Bare.py __call__|580] [util/InternalLibrary.py __call__|769] [layout/CssAndJavaScript.py __call__|451] [util/InternalLibrary.py __call__|769] [layout/Sparse.py __call__|1614] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doTop|982] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doHelpBar|926] [util/InternalLibrary.py call|280] [navigation/HelpBar.py __call__|202] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py options_and_help_yui_menubar|396] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py my_tasks_mainmenu|454] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py my_tasks_list_submenu|641]')

Version: 11.0.0-115

[kushsriva]

Hi,

Please check https://tools.cisco.com/bugsearch/bug/CSCzv67686 for the information and workaround for this.

Regards,

Kush