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"This feature is available only after you complete registration by opening your first secure envelope"

JoE5005
Level 1
Level 1

Attempting to deploy Email Encryption 1-2-1-158. We ran through the mass deployment tool with our Cisco admin and created a package to download. When testing the install, we see that our custom configuration seems to be working, but when clicking on the "Encrypt Message" button in Outlook, we get a pop-up that states "This feature is available only after you complete registration by opening your first secure envelope". There's no option to click OK beyond this prompt. This same message also appears when clicking on "Manage Messages".

 

Any idea on how to correct this? 

1 Reply 1

Libin Varghese
Cisco Employee
Cisco Employee

An user would need a CRES login in order to access those features. If you are a CRES admin you can send a test encrypted email to a user through res.cisco.com which would prompt them to setup their account.

 

https://www.cisco.com/c/en/us/td/docs/security/email_encryption/CRES/recipient_guide/b_Recipient/b_Recipient_chapter_011.html

 

Regards,

Libin