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Received Critical message

pbabu6001
Level 1
Level 1

Could you please help on the below message is about

 

The Critical message is:

 

An application fault occurred: ('shared/UserPreferences.py getReportSections|106', "<type 'exceptions.AttributeError'>", "'str' object has no attribute 'get'", '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|30] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|49] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|195] [util/InternalLibrary.py __call__|771] [screen/login.py __call__|81] [screen/login.py redirectAfterLogin|176] [shared/UserPreferences.py getReportSections|106]')

1 Reply 1

Libin Varghese
Cisco Employee
Cisco Employee

Hi,

 

The application fault as listed is addressed in defect

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuh42279

 

Symptom:
When navigating to a clustered ESA using certain URLs, you may encounter an application fault error page in your browser, and the following application fault will be sent as an alert:

 

An application fault occurred: ('shared/UserPreferences.py getReportSections|109', "", "'str' object has no attribute 'get'", '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|27] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|49] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|189] [util/InternalLibrary.py __call__|771] [screen/login.py __call__|78] [screen/login.py redirectAfterLogin|145] [shared/UserPreferences.py getReportSections|109]')

 

This application fault will also appear in the gui_logs log subscription.

 

Conditions:
This error is only known to occur under the following conditions:


1) The user must already be logged into the appliance
2) The appliance must be part of a cluster
3) The user must be navigating to a URL with the following format:

 

https:///login?redirects=1<https://login/?redirects=1>

 

Example:
https://192.168.42.42/login?redirects=1

 

Workaround:
Generally this event occurs because a bookmark to the URL is being used. You can avoid this application fault by removing the 'login?redirects=1’ portion of the URL in your bookmark.

 

Regards,
Libin Varghese

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