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service mode when login on ESA device using cli

sv7
Level 3
Level 3

‎05-31-2023 10:10 AM

Hi Team,

Facing an issue where i login on ESA using cli it comes up with a service word. Example

esa.domain.com (Service) > 

Can anyone let me know what could be the reason for it.

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1 Reply 1

Ken Stieers
VIP
VIP

‎05-31-2023 10:16 AM

You have the support tunnel enabled. Do you have aTac case opened??
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