unlock admin user ESA virtual appliance

[Mohamed Abdullah]

Hi all

we lock the admin user in ESA and create another user with administration privilege's, is their any way to unlock it again, 

We try the solution in this link but got this error " you dont have privilege's to do that".

https://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/117866-configure-esa-00.html

can any one help me?

thanks.

[balaji.bandi]

If your admin account is Locked  and you do not have any other admin user to login,  then you need to move with reset password of admin account, once you do that, you make sure you have other alternative admin account to mitigate this kind of situation.

https://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/117866-configure-esa-00.html

This is not what i have described is correct.  please let us know.