Cisco,
we're really glad that you've managed to repair what you've incidentally broken. We're also glad that it took you only x days. Not to mention that you had skills required to repair what you've broke. Also note that we can blame 3rd party developer of some library. Keep on good, hard work.
Oh sorry NO - this supposed to be the IT security tool, time is precious. History learns, this is zero hour century, it takes a couple of hours to infect whole company, with hundreds of sites in different globe locations - act now, buy our best solution with best possible support in the world history.
That's what you sell.
But what we got, is support with "not ideal processes" - I see it as a new way of describing something that doesn't work properly or "working as design" tickets to get rid of feature requests that make your products useful, as we the higest skilled IT army, use your products on the frontlines, not your own lab engineers - that is what you seem to forget.
To summarize this case from our perspective. We send email to support, as requested. We opened TAC for that issue as we got no response from support email. It took days for you to learn. I hope that your knowledge of broken CTA comes from TAC not from supportforums, as these could finally prove that opening TAC is the total waste of time.
While CTA has very simple interface it doesn't take much time for human to test its primary functionalities especially when "upgrading one of our 3rd party libraries" but you also failed here.
And last but not least. When it comes to the hard work Adryan mention, let me count the number of changes that happened this year (based on CTA release notes page) - four new builds - 8 changes precisely, nearly all of changes (counted) are cosmetic - new label that indicates something, or renamed login page. Please... When I see open source projects with changes like this, it's already dead project with one developer that has no time for it.
But wait, we've gathered around the case connected to the changes, that should have been reflected on release page but are not. We've trusted you, left our precious data in your hands, and you treat it as your own property. You have changed the way our "cloud device" works without communicating it to the us - device owners.
In the end let me quote my first post "Cisco you're doing it wrong way!" - wake up before AMP/CTA will join other fantastic solutions killed when sold to some big name company.
Natolin
Human, real, heavy user of Cisco AMP/CTA
