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Engager

Constant "Component Download Failure" events in console

I'm seeing constant "component dowload failure" events in the console.  For each affected machine, it happens every 2 hours.

It looks like its Tetra engine updates? but these machines are in a policy that doesn't have Tetra enabled.

Machines with Tetra enabled don't have this issue.

 

componentdownloadfailed.PNG

 

Anyone else seeing this? 

9 REPLIES 9
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Cisco Employee

Hello,

this Event does not belong to Tetra, it belongs to the Behavioral Protection Engine. If this issue happens on several machines, you may open a TAC case to take a deeper look.

Greetings,

Thorsten

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Hey Thorsten,

It's almost all of my machines...

Tac case opened... It's been a SLOW response... I hoped someone here might have an answer sooner.



Thanks!

Ken


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Hello @ken,

tested in my personal LAB, there was no difference if Tetra was enabled or not.

 

Just to be sure... can you please check the Behaviour Protection Connectivity test with the connectivity tool?
Bildschirmfoto 2020-10-21 um 18.57.13.png

/BPD and /BPU are the arguments for testing.

 

Greetings,
Thorsten

 

 

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Hi Ken,

 

I have the same issue here, did you managed to resolve the issue with TAC ?

 

Thanks,

Mohammad

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Mohammad

Not yet...



Ken




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Hello all,
looks like Dev figured out an issue and is working on it.
Greetings,
Thorsten

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Hey Thorsten,

Do you know if it's in the client or the console? (I suspect client...)

And is there a guess as to when it will be fixed?

Ken




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Beginner

Any resolution so far for the same? Anyone opened TAC case and got the reply?

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So, they think they have it fixed in 7.3.7.

Turns out I'm only seeing this on machines that have 7.3.3, but 7.3.5 has issues with the connector disconnecting from the console (also happening to me with 7.3.3). This is supposed to be fixed in 7.3.7



7.3.7 is currently "preview", I have it to test if my issue is fixed, and I know they have offered it to other customers to verify that it fixes these issues.



Ken