09-01-2022 06:10 AM
Buenos días, un placer saludarles,
El presente contacto tiene como finalidad solicitarle las excepciones del antivirus para webex y webex meeting ya que el mismo realiza un analisis afectando el rendimiento de la memoria RAM de los equipos.
09-01-2022 06:31 AM
09-01-2022 06:41 AM
Thanks for your quick response. I think that the query is not well formulated since I do not refer to AMP Console for Endpoints but Trellix (formerly McAfee) and Windows Defender.
09-01-2022 06:54 AM
You should be able to achieve the same result by taking the exclusions we have for AMP and input them into Trellix.
09-01-2022 07:35 AM
Hello Mr Franks. You mean that just including the following process (C:\Users\*\AppData\Local\WebEx\WebEx\Meetings\atmgr.exe) as an exclusion in the antivirus would result in high RAM memory consumption.
09-01-2022 07:46 AM
I meant if you add that exclusion in the antivirus product as well as the following, it should reduce RAM consumption.
09-01-2022 12:10 PM
In agreement. I will follow the recommendation and evaluate the behavior of the teams. Thanks.
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