Firepower 8350

[ZRO36]

I have a Firepower 8350 that has been giving me and my colleagues a huge headache.

The device is unreachable from FTD and I am trying to recover it from an .iso file.

Is there a way to run a restore .iso from a Windows FTP server? I was able to get it downloaded and start the process but as soon as it begins I get "could not mount /dev/sda1".

Do I need to create a directory? Or has anyone else ran into this issue?

[balaji.bandi]

You need to explain more, you are doing re-image whole chassis or one of the instances you loading/re-imaging  FTD?

[ZRO36]

Apologies, I am trying to use a recovery .iso file.



When I download the file from the config menu and try to install it, it
shows me that error.

This is after I select the FTP server, download the iso and then try to
install it.

This is all through the blue Cisco configuration menu.

[balaji.bandi]

the question asked again before ?

are you doing whole Kit, or FTD only ?

ou are doing re-image whole chassis or one of the instances you loading/re-imaging  FTD?

[ZRO36]

The FTD only

[balaji.bandi]

Can explain more what steps follow here :

or refer below document :

https://www.cisco.com/c/en/us/td/docs/security/firepower/fxos/multi-instance/multi-instance_solution.html

[ZRO36]

https://www.cisco.com/c/en/us/td/docs/security/firepower/hw/getting-started/firepower-8000/FP8000-Getting-Started.html

This is the device I am working with.

For the 8000 series devices. I get all the way to Downloading the ISO and
Update Files and Mounting the Image

In the article it says there should be a download and mount option but
there is only download.

When I try to run the install after downloading I get the error from my
original post.

[Marvin Rhoads]

If you cannot mount the device after successfully downloading the iso, you may have a bad hard disk drive.

These are past end of sales but if you have a support contract you can still get TAC to look into it and issue and RMA if needed.

https://www.cisco.com/c/en/us/products/collateral/security/firepower-7000-series-appliances/eos-eol-notice-c51-741685.html