Sometimes the mind boggles when there's a serious error where the cause and solution is well known, but you just can't get anyone to acknowledge the issue. That's what I've been going through with Cisco's password reset form for SecureX (https://sign-on.security.cisco.com/signin/forgot-password). The problem is that it doesn't recognize any email addresses ending in .gov (and no doubt many other TLDs). So I can't reset my password. In my dealings with Support, each time they've tried an MFA reset which never works and they completely ignore anything about the reset form being the issue. In my last message yesterday, I called the tech out on it asking why that was being ignored. So far, no response. Btw, the password reset form for this community forum works flawlessly, but with the the SecureX reset form, you can't proceed with a .gov email address if you try the SMS or Email options. If you choose, DUO, it'll let you proceed, but in my case, my old phone died, and DUO with it (at least practically speaking), so that's not an option for me. There was one other site I came across that exhibited the same behavior where it didn't recognize my dot gov address. It's speculated that somewhere out there is a library or class that lacks broad support for all the possible TLDs, and that's what's been used in these cases.
In any case, I thought I'd post here in the off chance that someone at Cisco will sit up and take notice.
