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AndreasKvist
Beginner

Renewal of legacy AMP4E to Cisco Secure endpoint

Hello, 

I have a customer that needs to renew their AMP4E solutions. The SKU they are using has reach EOL and cant be renewed. They need to move to a new SKU. What does the renewal process look like? Is there a specific migration SKU? Does the customer keep the current installation with AMP4E so that the Dashboard remains untouched? The renewal would need to be seemless.

 

The customer is using FP-AMP-LIC= (SUB SKU FP-AMP-3Y-S2) and is recommended to renew to AMP4E-SEC-SUB.

 

I´ve found the EoL document but no details on what to do.

 

Please advice.

 

BR

 

Andreas

 

3 REPLIES 3
Ken Stieers
Engager

Every time we renewed, they just added another set of seats to our current console... so I'd have an overlap of time where I had twice as many as I needed and then the old ones expired.

I think you just need to make sure they know what account to apply it to...




Thanks Ken!

Troja007
Cisco Employee

Hello,
the best approach will be to get in touch with your Cisco representative. They will support you and answer all questions regarding licensing and renewals.
Greetings,
Thorsten

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