10-04-2019 05:56 AM - edited 02-21-2020 09:33 AM
Hello,
I have this error in FMC
"Smart Licence Authorization Expired" in the message center.
When I try to sync manually i get the below
Failed to send the message to the server. Please verify the DNS Server/HTTP Proxy settings.
Though when I connect to the FMC from CLI I can telnet www.tools.cisco.com.
Any ideas?
10-05-2019 07:39 AM
Does your Smart licensing portal at software.cisco.com show a license is available?
Telnet isn't the best test since the registration and re-authorization takes place over https. Can you curl to the cisco.com page? that will uncover proxy issues (if there are any).
admin@Firepower:~
sudo curl -vvk https://tools.cisco.com
10-07-2019 12:15 AM
Yes the license is available in the portal.
I even build a new token just in case, but no luck!
10-07-2019 03:07 AM
So did curl from the FMC cli work?
10-07-2019 03:10 AM
Yes, it worked!!
maybe it is just a bug, which I have not found yet.
10-07-2019 03:14 AM
It sounds like all of the required connectivity and licenses are in place.
I'd suggest opening a TAC case at this point.
05-12-2022 03:08 PM
Hi
I have the same issue.The FMC 6.4.0 can telnet tools.cisco.com the curl work but every time i try to register it it fails by showing the same error.
10-07-2019 03:15 AM
Ok
Thanks for your support!
11-14-2019 11:25 AM
Did you ever get a resolution from TAC on this? I am having the exact same issues and have done everything except for TAC case so far.
11-14-2019 10:25 PM
10-29-2020 02:18 AM
Dear,
I had the same issue and it got resolved after I did a reload for the FMC then I used the below URL to define the SSM server:
https://<SSM_Server_IP_Address>:443/Transportgateway/services/DeviceRequestHandler
Usually, this issue happened when you do de-register from the SSM server, then trying to do a new registration for another/or even the same server again.
I tried to restart the sla service on the FMC and then tested again but this didn't fix the issue.
Thanks,
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